What are the advantages of the Night Rider?

The Night Rider takes you to the destination of your choice and back home in comfort and safety: restaurant, pub, disco, party, friends' – wherever. It saves you looking and paying for a parking space, and gets you to your destination relaxed and trouble free.

When does the Night Rider operate?

The Night Rider is available every weekend, on Fridays and Saturdays between 6 pm and 5 am throughout Luxembourg.

Given the high demand, we advise you to book as early as possible. If your desired departure time is already booked, our booking system will automatically suggest another slot depending on availability.

Where does the Night Rider operate?

The Night Rider operates throughout the Grand Duchy of Luxembourg.

Who can use the Night Rider?

The Night Rider is aimed at individuals or groups who wish to travel within Luxembourg car-free on weekend evenings. It is available for wheelchair users and pushchairs can also be accommodated.

How expensive is a journey on Night Rider if there is more than one person?

The cost of a journey on Night Rider is based on the distance travelled - regardless of the number of people (max. 8) who have booked the same journey together. If a group of people are making the same journey, the journey will only be calculated once. The total cost is paid by the person making the booking immediately.

Can the cost of the journey be calculated per person when booking online?

That is not possible. The total price must be paid by the person making the booking immediately.

Why is a journey cheaper or free of charge for Night Card holders?

The commune or private company in question, depending on the terms, pays a fixed amount or the total travel costs of their Night Card holders. You can find details about the relevant communes or companies in the Night Card section.

How can the Night Rider be paid for?

The Night Rider can be paid by credit card (VISA or Mastercard), by Night Card (commune or private company), or by Digicash.

Can a booking be paid by credit card, even if the card holder itself is not travelling?

The card holder does not personally have to travel with the Night Rider.

What is Digicash?

Digicash (http://www.digicash.lu) is a payment system that works without a credit card. You can use it to shop everywhere and pay with your smartphone in just a few seconds. The Digicash payments are debited straight from your bank account.

How does Digicash work?

Paying online using Digicash is based on the QR code technology (DENSO WAVE Incorporated). It enables your smartphone to scan encrypted data from a QR code with the help of the camera and the Digicash app from your bank. In order to pay, the displayed Digicash QR code must be scanned and the payment confirmed with your personal Digicash PIN. Payment is made automatically from your account and is confirmed directly on your smartphone and on the Night Rider website.

How can I know whether my Digicash payment was successful?

After every successful Digicash payment, the amount debited is displayed on your smartphone's screen and on the Night Rider website.  In the event of a problem, e.g. if you lose the mobile phone network, an error message appears on your smartphone confirming that the transaction was not completed. Furthermore, you can check your recent payments at any time on the Digicash app or on your online banking.

Where do I get the Digicash app?

You can download your bank's Digicash app from the Apple App Store or from Google Play. In order to be able to use the application afterwards, you must first activate Digicash on your bank’s online banking system and be guided through the activation process.

What is the latest time that I can book my journey?

You can book your journey online or by phone up to 60 minutes before departure.

How far in advance can I book a Night Rider?
Why can I only select certain days from the calendar when booking?

You can book Night Rider up to 2 months in advance for journeys on Friday and Saturday between 6 pm and 5 am throughout Luxembourg.

If you need Night Rider during the week please contact our team. We will be pleased to help you find a tailor-made solution for your transport requirements.

Can I check availability and prices without booking/paying for a journey?

You do not have to pay or enter your credit card details to check availability and prices. You only enter your payment details when you confirm a booking.

How does the multiple booking work?

For this purpose, when it comes to the booking option select the travel type Multiple places of departure or destination and add up to 8 different collection or destination points to your journey.

Is it possible for everyone to sit in the same bus?

Yes, provided you mark the field “all persons should sit in the same bus”. Otherwise you and your friends could be spread over several buses for organisation reasons. Please only mark this field if the different places of departure or destination are located along a route and not in opposite directions.

How do the other passengers on a multiple booking know what time the Night Rider is picking them up?

For each part of a booking (pick-up address/destination), a contact person and their mobile number must be specified in order to be sent a pick-up SMS before the Night Rider arrives (link to FAQs Questions about pick-up SMS). By specifying an email address, the passengers also get a booking confirmation of their part of the route.

Important: As the organiser of the journey, you are responsible for telling the passengers the different travel times.

How does online booking work?

Enter all the relevant information about your journey in order to calculate the price. A few of your personal details are then required: a valid e-mail address where we can send the confirmation of your booking, and your mobile phone number so that we can send you a pick-up SMS 10 minutes before the Night Rider arrives.
Then select your preferred payment method (credit card or Digicash) in order to complete your booking. Your details are neither read nor saved by us.

Upon successful completion of your booking, you will receive a confirmation by e-mail.

How can I book by phone?

The details of your journey will be taken by our Service Centre and booked by our team. To speed up the booking process, please have your credit card or Night Card at hand.

To receive confirmation of your booking by e-mail, please give your e-mail address to our team. This is important because you may want to cancel your booking online.

Our team can be reached on our booking hotline 900 71 010 (3 cents/minute) Monday to Thursday from 8 am to 6 pm, Friday and Saturday from 8 am to 5 am the next day. Depending on the (foreign) contract and provider, our hotline is unfortunately not available.

What happens after the booking has been made?

When your online booking has been successfully completed you will receive confirmation by e-mail. This contains all the relevant details of your booking, a booking reference number and a transaction number.*

* When booking by phone, your confirmation will only be sent by e-mail if requested.

What do I need to bear in mind when entering the address?

When entering the address, you must enter the place names in French (e.g.: “Wiltz” instead of “Wolz”) and if an address does not have a street name (e.g.: Maison 13), “Maison” must be specified in the “street” input field.

Why are only certain times shown?

The Night Rider only runs on Fridays and Saturdays from 6 pm to 5 am the next day. If the travel time you want is outside this period, it is not available on the booking screen.

If your travel plans are outside our regular times, please contact our service centre. Our staff will be happy to help you and work out a mobility package tailored to your needs with you.

What is the difference between pick-up time and arrival time?

You can choose between the pick-up time at the starting point or the arrival time at the destination when making your booking. Select “Pick-up time” on the booking screen if you would like to set off from the start of your journey at a particular time. Select “Arrival time” if you would like to arrive at the destination at a particular time.

Please bear in mind that the pick-up/arrival time of the Night Rider may vary by ±10 minutes.

Why are alternative departure/pick-up times offered?

If your requested time is not available our system will automatically suggest an alternative time.

If the alternatives offered do not meet your requirements, please start the booking process again and enter another time.

The alternative departure/pick-up times are not suitable. Are there any other alternatives?

If your preferred departure time is already taken and the alternatives offered by our booking system do not meet your requirements, please start the booking process again and enter another time.

Where do I find my Night Card code?

The code for your Night Card is found on the front of your Night Card. Please enter the full code in the exact way it is written on the card into the entry field of the booking process (e.g.: ABCD12345).

Why do I have to provide my mobile phone number when I book?

Approximately 10 minutes before your Night Rider arrives you will receive an SMS so that you know when you should go to the designated meeting point.

Can I use the Night Rider service if I do not have a mobile phone or if I do not provide the number?

You can use Night Rider without having a mobile phone. We will not, however, be able to send you a pick-up SMS. So please be at the designated meeting point at the appointed time.

Please note that Night Rider’s arrival time at the pick-up point can vary by +/- 10 minutes, depending on traffic and weather conditions.

Why do I have to give my e-mail address when I book?*

When your booking has been successfully completed you will receive confirmation by e-mail. This can also serve as your ticket. Please make sure that your e-mail address is entered correctly.

*When booking by phone, you are not obliged to give your e-mail address. It is, however, needed to send confirmation of your booking.

What do you mean by “Message for the driver”?

If there is something you would like to tell the driver, or there is something the driver must look out for when he picks you up (e.g. there are works in progress at the pick-up point), please let us know.

Why could the booking not be completed?

If an error message is displayed that you cannot pay with your credit card or using Digicash, the time limit during which your booking enquiry was temporarily saved has been exceeded. Your booking cannot be completed. Please repeat your booking and keep your payment method to hand.

How do I know if my journey has been successfully booked?

To prove that your online booking has been made we will confirm the details of your booking* immediately by e-mail. Receipt of this e-mail confirmation proves that your journey with Night Rider was booked successfully.

* When booking by phone, your confirmation will only be sent by e-mail if requested.

What information does the booking confirmation contain?

The booking confirmation* contains details of the journey you have booked, some personal details, a booking reference number and a transaction number. The booking reference number is proof that your reservation has been confirmed. The reference number can be used to track journeys already undertaken even after a long time.

* When booking by phone, your confirmation will only be sent by e-mail if requested.

Can the booking confirmation also be used as a ticket?

Yes – the booking confirmation is a mean of proving that you have booked Night Rider. When you board Night Rider, show the driver either a print-out of your booking confirmation or the confirmation sent to your Smartphone.

Where can I buy a Night Card?

You can buy a Night Card in your commune’s Town Hall. For further information please contact the appropriate authorities in your commune.

In which communes is the Night Card available?

You can find a list of the Luxembourg communes which offer Night Card by clicking on our website.

If your commune does not appear on the list, please contact the appropriate authorities in your commune.

How much does a Night Card cost?

Each commune offering Night Card to its residents sets its own price for the Card. Further information is available from the appropriate authorities in your commune or in the Night Cards section.

How much does a journey with a Night Card cost?

Journeys on Night Rider are available either free of charge or charged at a reduced rate to Night Card holders, depending on the tariff offered by the respective commune. When you purchase a Night Card, your commune will provide detailed information about the Card and its price structure.

How do I get this Night Card?

Companies have the option of offering their customers or employees an individual Night Card. Detailed information about which companies offer this option can be found in the Night Cards section.

How can I redeem a promotion code?

If you have a promotion code that you would like to redeem with your booking, please enter this in the “Promotion code” field on the booking screen. The promotion code can ONLY be redeemed ONLINE and is deducted directly from the total amount. 

If the discount on the voucher is more than the travel price, the difference cannot be paid out or used for other journeys.

Vouchers are neither paid out in cash nor subsequently credited.

What happens if I forget or lose my ticket?

You must have a valid ticket to use Night Rider.

If more than one Night Rider turns up, how do I know which one is mine?

The pick-up SMS you receive around 10 minutes before Night Rider arrives gives the registration number of your vehicle. So you will always know which Night Rider to board if more than one arrives.

Alternatively, ask the Night Rider driver whether it is the right vehicle.

Can I cancel my single booking?

You can cancel your Night Rider up to 2 hours before pick-up time.

Please note:

• online bookings can be cancelled online or by ‘phone.
• to cancel a phone booking, please contact our Service. If you want to cancel a booking made by phone online, you must make it clear to our team at the time of booking that you wish to receive confirmation of your booking by e-mail. Depending on the (foreign) contract and provider, unfortunately our hotline cannot be contacted by mobile phone.

How do I cancel a phone booking?

Phone bookings can be cancelled by ringing our booking hotline 9007 1010 (3 cents/ minute) Monday to Thursday from 8 am to 6 pm, Friday and Saturday from 8 am to 5 am the next day. Depending on the (foreign) contract and provider, unfortunately our hotline cannot be contacted by mobile phone.

If you received confirmation of your booking by e-mail, you can also cancel your order online.

A refund will be credited to the credit card used at the time of booking. It takes around 2 working days for the amount to be credited to your account.

How do I cancel my single booking online?

To cancel your booking, please use the cancellation link in the booking confirmation sent to you by e-mail, or use the cancellation link on our website. You will receive confirmation of your cancellation immediately by e-mail.

A refund will be credited to the account number used at the time of booking. It takes around 2 working days for the amount to be credited to your account.

How can I cancel my multiple booking?

Multiple bookings can only be cancelled by ringing our call centre, as this affects the route and the total price of the journey. A refund will be credited to the account number used at the time of booking.

Can I cancel part of a multiple booking?

Multiple bookings can only be changed or cancelled by ringing our call centre.
If you want to change a part of the route already booked, the total price changes as do the route and passenger times. You must therefore first cancel your booking and make a new booking with your required changes.

I have booked a return journey. Can I cancel just one half of it?

You cannot amend your booking. If you have booked a return journey and want to cancel just one half of it, you must cancel the entire booking. You can then re-book your desired journey.

Where is the cancellation link?

Clients who book Night Rider on our website receive immediate confirmation by e-mail if the booking is successful. This e-mail confirmation contains the cancellation link. Simply click on the relevant link and your booking will open automatically on the cancellation screen of our website. All you need to do now is confirm the cancellation. The money will automatically be credited to your credit card account.

When I cancel, will the amount I have already paid be credited to my account automatically?

If your booking is cancelled in time (2 hours before the appointed departure time) the entire cost of your booking will automatically be refunded to the credit card used at the time of booking. It takes around 2 working days for the amount to be credited to your account.

I would like to cancel a booking – What happens to my promotion code?

If you have cancelled a booking for which a promotion code was redeemed in time, then this is re-activated within three working days and can be redeemed again.