Nightrider

Sales Lentz

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What is the Night Rider?

  • What is the Night Rider?

    The Night Rider is a private night bus with no fixed timetable or route. It picks you up at the desired time and takes you door-to-door to your destination. As it is a group service, other passengers may get on and off during your journey. For that reason, the Night Rider does not usually take direct routes but does not make significant detours.

  • What are the advantages of the Night Rider?

    The Night Rider takes you to the destination of your choice and back home in comfort and safety: restaurant, pub, disco, party, friends' – wherever. It saves you looking and paying for a parking space, and gets you to your destination relaxed and trouble free.

  • When does the Night Rider operate?

    The Night Rider is available every weekend, on Fridays and Saturdays between 6 pm and 5 am throughout Luxembourg.

    Given the high demand, we advise you to book as early as possible. If your desired departure time is already booked, our booking system will automatically suggest another slot depending on availability.

  • Who can use the Night Rider?

    The Night Rider is aimed at individuals or groups who wish to travel within Luxembourg car-free on weekend evenings. It is available for wheelchair users and pushchairs can also be accommodated.

  • What different types of travel are available?

    You can choose between two types of travel:

    • Single booking: Everybody travelling has the same place of departure and destination.
    • Multiple booking: The Night Rider picks you up at different places of departure (max. 8 different addresses) and takes you to a common destination or vice versa.

    You can find more information in the section “Questions about the multiple booking

What does the Night Rider cost?

HOW IS THE NIGHT RIDER PAID FOR?

  • What is Digicash?

    Digicash (http://www.digicash.lu) is a payment system that works without a credit card. You can use it to shop everywhere and pay with your smartphone in just a few seconds. The Digicash payments are debited straight from your bank account.

  • How does Digicash work?

    Paying online using Digicash is based on the QR code technology (DENSO WAVE Incorporated). It enables your smartphone to scan encrypted data from a QR code with the help of the camera and the Digicash app from your bank. In order to pay, the displayed Digicash QR code must be scanned and the payment confirmed with your personal Digicash PIN. Payment is made automatically from your account and is confirmed directly on your smartphone and on the Night Rider website.

  • How can I know whether my Digicash payment was successful?

    After every successful Digicash payment, the amount debited is displayed on your smartphone's screen and on the Night Rider website.  In the event of a problem, e.g. if you lose the mobile phone network, an error message appears on your smartphone confirming that the transaction was not completed. Furthermore, you can check your recent payments at any time on the Digicash app or on your online banking.

  • Where do I get the Digicash app?

    You can download your bank's Digicash app from the Apple App Store or from Google Play. In order to be able to use the application afterwards, you must first activate Digicash on your bank’s online banking system and be guided through the activation process.

  • Why could the booking not be completed?

    If an error message is displayed that you cannot pay with your credit card or using Digicash, the time was probably exceeded during which your booking enquiry was temporarily saved. Please repeat your booking and keep your payment method to hand.

How do I book the Night Rider?

QUESTIONS ABOUT THE MULTIPLE BOOKING

  • What is the multiple booking?

    In the case of the “multiple booking” type of travel, the Night Rider picks up the people belonging to a group at different places of departure (max. 8 addresses) and takes them to a common destination or vice versa. The price of the joint journey is divided by the number of passengers in proportion to the distance covered.

  • How does the multiple booking work?

    For this purpose, when it comes to the booking option select the travel type Multiple places of departure or destination and add up to 8 different collection or destination points to your journey.

  • Is it possible for everyone to sit in the same bus?

    Yes, provided you mark the field “all persons should sit in the same bus”. Otherwise you and your friends could be spread over several buses for organisation reasons. Please only mark this field if the different places of departure or destination are located along a route and not in opposite directions.

  • How do the other passengers on a multiple booking know what time the Night Rider is picking them up?

    For each part of a booking (pick-up address/destination), a contact person and their mobile number must be specified in order to be sent a pick-up SMS before the Night Rider arrives (link to FAQs Questions about pick-up SMS). By specifying an email address, the passengers also get a booking confirmation of their part of the route.

    Important: As the organiser of the journey, you are responsible for telling the passengers the different travel times.

  • Can a multiple booking be subsequently changed?

    No, a part of the route cannot be subsequently changed, as this would affect the route and hence the passenger times and the total amount of the booking. If you would like to change a part of the route, the whole journey must be cancelled and rebooked over the phone.  For this purpose, please contact our call centre on the hotline 900 71 010 (3 cents/ minute, Monday to Thursday: 8 am - 6 pm, Friday and Saturday: 8 am - 5 am the next day). Depending on the (foreign) contract and provider, our hotline is unfortunately not available.

Questions about the booking process

  • What do you mean by ‘online booking’?

    The online booking service allows you to book your journey with Night Rider at your convenience 24/7 over the Internet, and to pay by credit card or Digicash on a secure payment platform (CETREL’s Saferpay). Folgen Sie einfach den Anweisungen im Buchungsprozess.

  • How does online booking work?

    Enter all the relevant information about your journey in order to calculate the price. A few of your personal details are then required: a valid e-mail address where we can send the confirmation of your booking, and your mobile phone number so that we can send you a pick-up SMS 10 minutes before the Night Rider arrives.
    Then select your preferred payment method (credit card or Digicash) in order to complete your booking. Your details are neither read nor saved by us.

    Upon successful completion of your booking, you will receive a confirmation by e-mail.

  • How can I book by phone?

    The details of your journey will be taken by our Service Centre and booked by our team. To speed up the booking process, please have your credit card or Night Card at hand.

    To receive confirmation of your booking by e-mail, please give your e-mail address to our team. This is important because you may want to cancel your booking online.

    Our team can be reached on our booking hotline 900 71 010 (3 cents/minute) Monday to Thursday from 8 am to 6 pm, Friday and Saturday from 8 am to 5 am the next day. Depending on the (foreign) contract and provider, our hotline is unfortunately not available.

  • What happens after the booking has been made?

    When your online booking has been successfully completed you will receive confirmation by e-mail. This contains all the relevant details of your booking, a booking reference number and a transaction number.*

    * When booking by phone, your confirmation will only be sent by e-mail if requested.

  • What do I need to bear in mind when entering the address?

    When entering the address, you must enter the place names in French (e.g.: “Wiltz” instead of “Wolz”) and if an address does not have a street name (e.g.: Maison 13), “Maison” must be specified in the “street” input field.

  • Why are only certain times shown?

    The Night Rider only runs on Fridays and Saturdays from 6 pm to 5 am the next day. If the travel time you want is outside this period, it is not available on the booking screen.

    If your travel plans are outside our regular times, please contact our service centre. Our staff will be happy to help you and work out a mobility package tailored to your needs with you.

  • What is the difference between pick-up time and arrival time?

    You can choose between the pick-up time at the starting point or the arrival time at the destination when making your booking. Select “Pick-up time” on the booking screen if you would like to set off from the start of your journey at a particular time. Select “Arrival time” if you would like to arrive at the destination at a particular time.

    Please bear in mind that the pick-up/arrival time of the Night Rider may vary by ±10 minutes.

  • Why are alternative departure/pick-up times offered?

    If your requested time is not available our system will automatically suggest an alternative time.

    If the alternatives offered do not meet your requirements, please start the booking process again and enter another time.

  • Where do I find my Night Card code?

    The code for your Night Card is found on the front of your Night Card. Please enter the full code in the exact way it is written on the card into the entry field of the booking process (e.g.: ABCD12345).

  • Why do I have to give my e-mail address when I book?*

    When your booking has been successfully completed you will receive confirmation by e-mail. This can also serve as your ticket. Please make sure that your e-mail address is entered correctly.

    *When booking by phone, you are not obliged to give your e-mail address. It is, however, needed to send confirmation of your booking.

  • What do you mean by “Message for the driver”?

    If there is something you would like to tell the driver, or there is something the driver must look out for when he picks you up (e.g. there are works in progress at the pick-up point), please let us know.

  • Why could the booking not be completed?

    If an error message is displayed that you cannot pay with your credit card or using Digicash, the time limit during which your booking enquiry was temporarily saved has been exceeded. Your booking cannot be completed. Please repeat your booking and keep your payment method to hand.

  • How can I get help when making an online booking?

    If you can’t find the answer to your questions about the online booking process in these frequently asked questions (FAQ), please use our contact form or call our Service Centre (booking hotline 9007 1010 [3 cents/minute], Monday to Thursday from 8 am to 6 pm, Friday and Saturday from 8 am to 5 am the next day.

    Full contact details are available on our website under 'Contact'.

Questions about confirming a booking

  • How do I know that the payment for my journey has been received?

    When paying by credit card, during the booking process, CETREL’s Saferpay secure payment platform will show when your payment/transaction has gone through.

    When paying by Digicash, the amount debited is shown on your smartphone's screen. Furthermore, you can check your recent payments at any time on the Digicash app or on your online banking.

    What is more, you will receive confirmation of the successful payment (by credit card or Digicash) on the Night Rider website.

  • How do I know if my journey has been successfully booked?

    To prove that your online booking has been made we will confirm the details of your booking* immediately by e-mail. Receipt of this e-mail confirmation proves that your journey with Night Rider was booked successfully.

    * When booking by phone, your confirmation will only be sent by e-mail if requested.

  • What information does the booking confirmation contain?

    The booking confirmation* contains details of the journey you have booked, some personal details, a booking reference number and a transaction number. The booking reference number is proof that your reservation has been confirmed. The reference number can be used to track journeys already undertaken even after a long time.

    * When booking by phone, your confirmation will only be sent by e-mail if requested.

  • Can the booking confirmation also be used as a ticket?

    Yes – the booking confirmation is a mean of proving that you have booked Night Rider. When you board Night Rider, show the driver either a print-out of your booking confirmation or the confirmation sent to your Smartphone.

  • I have not received confirmation of my booking.

    There could be several reasons why you did not receive e-mail confirmation of your booking:

    • check that the booking confirmation has not gone into your Spam folder.
    • an error occurred during the booking process. Please book again.

    Please ring us with your queries on our hotline 9007 1010 (3 cents/minute, Monday to Thursday from 8 am to 6 pm, Friday and Saturday from 8 am to 5 am the next day).

QUESTIONS ABOUT COMMUNE NIGHT CARDS

  • What is a commune Night Card?

    The Night Card is a locally supported travel card for Night Rider. Residents of communes where the Night Card is available can buy a Night Card at a fixed price and enjoy free or reduced rate travel as often as they wish on Night Rider according to the price model offered.
    The only condition is that either the departure point or the destination of the journey must be in the commune where the Night Card holder lives.

  • Where can I buy a Night Card?

    You can buy a Night Card in your commune’s Town Hall. For further information please contact the appropriate authorities in your commune.

     

  • How much does a journey with a Night Card cost?

    Journeys on Night Rider are available either free of charge or charged at a reduced rate to Night Card holders, depending on the tariff offered by the respective commune. When you purchase a Night Card, your commune will provide detailed information about the Card and its price structure.

QUESTIONS ABOUT PRIVATE COMPANY NIGHT CARDS

WHAT IS A PROMOTION CODE?

  • What is a promotion code?

    The promotion code is a voucher which you can use to book the Night Rider online at a discounted price. The relevant terms of use (discount, validity, number of persons, etc.) can be found on the respective voucher or on our website www.nightrider.lu.

  • How can I redeem a promotion code?

    If you have a promotion code that you would like to redeem with your booking, please enter this in the “Promotion code” field on the booking screen. The promotion code can ONLY be redeemed ONLINE and is deducted directly from the total amount. 

    If the discount on the voucher is more than the travel price, the difference cannot be paid out or used for other journeys.

    Vouchers are neither paid out in cash nor subsequently credited.

Questions about the pick-up SMS

  • What is the pick-up SMS?

    Night Rider’s arrival time at the pick-up point may vary by +/- 10 minutes, depending on traffic and weather conditions. For this reason you will receive an automatic pick-up SMS around 10 minutes before Night Rider arrives. This way you will always know when to be at the designated meeting point and will not waste any of your precious time.

    If the Night Rider is delayed, you will automatically receive a notification SMS about this 10 minutes before the Night Rider's originally planned arrival time and another SMS 10 minutes before the new pick-up time. The SMS is generated and sent automatically. Please do not reply to this number.

    If you do not receive the automatic pick-up SMS, please tell us via our contact form. Your comments and suggestions are valuable to us, and help us to develop and improve the service we offer.

  • What information does the pick-up SMS contain?

    The automatic SMS sent about 10 minutes before pick-up time contains the following information:

    • your name
    • the registration number of your Night Rider so that you know which vehicle to board should more than one Night Rider turn up.
    • booking reference
  • I did not receive a pick-up SMS.

    If you have not received a SMS about 10 minutes before the appointed pick-up time, please go to the designated meeting point anyway. The Night Rider driver cannot not come and collect you from your front door nor ring you.

    There could be several reasons why you did not receive the SMS:

    • you entered the wrong mobile phone number when you booked. When you receive confirmation of your booking please check all the details
    • your mobile phone network is disrupted/busy
    • your SMS memory is full

    If you do not receive the automatic pick-up SMS, please tell us via our contact form. Your comments and suggestions are valuable to us, and help us develop and improve the service we offer.

Questions about the ticket

Questions about cancellation

  • Can I amend/change my booking?

    If you want to alter your booking, you must first cancel it. You can then make a new booking with the desired amendments.

  • Can I cancel my single booking?

    You can cancel your Night Rider up to 2 hours before pick-up time.

    Please note:

    • online bookings can be cancelled online or by ‘phone.
    • to cancel a phone booking, please contact our Service. If you want to cancel a booking made by phone online, you must make it clear to our team at the time of booking that you wish to receive confirmation of your booking by e-mail. Depending on the (foreign) contract and provider, unfortunately our hotline cannot be contacted by mobile phone.
  • How do I cancel a phone booking?

    Phone bookings can be cancelled by ringing our booking hotline 9007 1010 (3 cents/ minute) Monday to Thursday from 8 am to 6 pm, Friday and Saturday from 8 am to 5 am the next day. Depending on the (foreign) contract and provider, unfortunately our hotline cannot be contacted by mobile phone.

    If you received confirmation of your booking by e-mail, you can also cancel your order online.

    A refund will be credited to the credit card used at the time of booking. It takes around 2 working days for the amount to be credited to your account.

  • How do I cancel my single booking online?

    To cancel your booking, please use the cancellation link in the booking confirmation sent to you by e-mail, or use the cancellation link on our website. You will receive confirmation of your cancellation immediately by e-mail.

    A refund will be credited to the account number used at the time of booking. It takes around 2 working days for the amount to be credited to your account.

  • How can I cancel my multiple booking?

    Multiple bookings can only be cancelled by ringing our call centre, as this affects the route and the total price of the journey. A refund will be credited to the account number used at the time of booking.

  • Can I cancel part of a multiple booking?

    Multiple bookings can only be changed or cancelled by ringing our call centre.
    If you want to change a part of the route already booked, the total price changes as do the route and passenger times. You must therefore first cancel your booking and make a new booking with your required changes.

  • Where is the cancellation link?

    Clients who book Night Rider on our website receive immediate confirmation by e-mail if the booking is successful. This e-mail confirmation contains the cancellation link. Simply click on the relevant link and your booking will open automatically on the cancellation screen of our website. All you need to do now is confirm the cancellation. The money will automatically be credited to your credit card account.